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Delivery Policy

Delivery Policy

Thank you for visiting and shopping at naturalplantsmineral.com. Following are the terms and conditions that constitute our Delivery Policy.

Domestic Delivery Policy


Shipment processing time


All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Delivery rates & delivery estimates


Delivery charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.


Delivery confirmation & Order tracking


You will receive a Delivery Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Naturalplantsmineral.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Naturalplantsmineral.com is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the delivery carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Delivery Policy

We currently do not deliver outside of Malaysia.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.